As government agencies around the world rapidly adopt the latest technology capabilities, a new report from Deloitte argues that the integration of these technologies is enabling governments to realize significant improvements in service delivery. Masu.
of Deloitte Government Trends in 2024 The report, released on March 26, outlines some of the most important trends governments need to adopt to function more efficiently.
“Government agencies around the world are challenging the common assumption that governments must act slowly and deliberately,” the report said.
“Public sector leaders can strengthen their ability to incrementally integrate cutting-edge technologies, rethink processes, and operate faster with diverse partners to improve democratic accountability and equity.” The Deloitte report states: .
The report sets out a goal for the agency to reach a “10x” level of improvement, which it says is “literally a 10x reduction in costs, or a staggering 90x reduction in cycle time.” ing. [percent].
“More often, however, it is an intangible enhancement, a significant improvement in the customer experience that defies precise quantification yet represents a noticeable improvement,” the report states.
“At the heart of 10x Government is orchestrating the harmonious interaction of technology, process, policy innovation, workforce, and regulatory change to produce unparalleled outcomes,” Deloitte said.
Here are the trends contributing to Deloitte's 10x goal:
- Unlock untapped government productivity: Advances in AI can usher in a new era of increased productivity in the public sector. Governments must ensure a strong foundation of digital capabilities and test and scale powerful AI applications.
- The importance of government resilience: Governments are increasing their resilience to a variety of threats, including geopolitical shocks, climate change, supply chain disruptions, and cyberattacks, and strengthening their ability to operate during major disruptions.
- Fair and Equitable Government: Government agencies can increase equity within and beyond the agency by focusing on three key areas of influence: the workforce, the vendor ecosystem, and the community.
- Fundamentally improving the customer experience: Digital public infrastructure, such as digital IDs, digital payments, and data exchange platforms, can help governments anticipate the needs of individuals and families.
