Early users of Vello saw an average 19% reduction in no-show rates and more clinical visits
westbrook, maine, February 15, 2024 /PRNewswire/ — IDEXX Laboratories, Inc. (NASDAQ: IDXX), a global leader in pet healthcare innovation, announces the launch of Vello, a software solution that seamlessly connects veterinary practices and customers through the latest digital tools. Did. Vello enables veterinary practices with ezyVet as the only pet owner engagement solution built specifically for IDEXX practice management software®Neo®Cornerstone® Software to efficiently communicate with pet owners in a single, easy-to-use system. Software-supported engagement across pet life stages turns pet owners into informed care partners supporting better health outcomes. IDEXX's Vello solution will be available in the US as a new subscription service for ezyVet, Neo and Cornerstone software. March 2024 and Canada In the second quarter.
Idex Laboratories Co., Ltd.
Veterinary professionals often cite communication with clients as one of their biggest challenges in achieving a more efficient practice.1 Additionally, 85% of practices indicate that poor integration contributes to inefficiency.2 Existing communication workflows are cumbersome and require frequent switching between phone, email, and messaging solutions. Now, with Vello software, clinics can engage with pet owners before and after a visit through an intuitive solution built specifically for clinic management software.
“Clinical productivity remains a top priority for veterinary hospitals, and we are dedicated to providing cloud-based software that increases efficiency,” he said. jay mazerski, President and CEO of IDEXX. “The Vello solution allows practices to streamline workflows, strengthen customer relationships, and improve pet care by managing communication with pet owners within their existing practice management software. ”
The Vello solution includes a robust multi-year roadmap, with the following key features available at launch:
- Automatic appointment reminders and confirmations Reduce no-shows and save your team valuable time.
- Medical service reminder Inform pet owners of upcoming or overdue services, such as vaccinations and annual health exams.
- Online scheduling This allows pet owners to easily request an appointment directly from their medical service reminder or through the Vello software.
- Mobile experience for pet owners This eliminates the need for app downloads and provides complete digital access to your pet's health records, appointment information, prescription history, test results, and more from your mobile web browser.
- Two-way texting It instantly connects with pet owners and automatically updates patient records and communication logs with no character limits or additional fees.
- Pre-booking instructions This includes reminders for fecal or urine samples, return and pick-up times, and recommended blood tests to facilitate both visit and diagnostic compliance.
“Vello automates client engagement and eliminates duplicate administrative work, saving our team time each week and significantly reducing no-shows and cancellations,” says Dr. Kendall SnyderAnimal Care Clinic, North Canton, Ohio. “Since we started using Vello at ezyVet, I feel like my staff is partnering with our clients to provide the best possible care to all of our patients. Our clients have also benefited from a simple communication tool to a communication tool. I love the Vello experience so far. Pet records are just a click away.”
For more information, please visit our Vello page or visit the IDEXX Veterinary Software booth (#1021) at the ongoing WVC Annual Conference. February 18-21, 2024in Las Vegas, Nevada.
About IDEXX
IDEXX is a global leader in pet healthcare innovation. Our diagnostic and software products and services bring clarity to the complex and ever-evolving world of veterinary medicine. We provide insights and solutions that help the global veterinary community make confident decisions to advance healthcare, improve efficiency, and build thriving practices. Supporting a longer and more fulfilling life. Our innovations also help ensure milk and water safety around the world and keep people and livestock healthy and happy. IDEXX Laboratories, Inc. is a member of the S&P 500® Index.Head office location maine, IDEXX has approximately 11,000 employees and provides solutions and products to customers in more than 175 countries and territories. For more information about IDEXX, please visit www.idexx.com.
Cautionary Note Regarding Forward-Looking Statements
This news release contains or may contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements can be identified by the use of words such as “expects,” “may,” “anticipates,” “anticipates,” and similar words. “intends,” “will,” “intends,” “plans,” “believes,” “estimates,” “should,” “predicts” and similar words and expressions. These forward-looking statements are intended to provide current expectations or predictions about future events. It is based on current estimates, projections, beliefs and assumptions. It does not guarantee future performance. Actual events or results may differ materially from those described in the forward-looking statements. These statements are subject to risks, uncertainties, assumptions and other important factors. Readers are cautioned not to place undue reliance on such forward-looking statements, as actual results may differ materially from those expressed or implied. The report submitted by IDEXX is America Securities laws contain a discussion of some of these risks and uncertainties. IDEXX undertakes no obligation, and expressly disclaims any obligation, to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Readers are encouraged to review IDEXX's filings with the U.S. Securities and Exchange Commission, which are available in the SEC's EDGAR database (sec.gov) and on IDEXX's website (idexx.com). available from ).
1 Today's Veterinary Practice, IDEXX UX Research, March 2021
2 Finding time: Making sure your veterinary team gets the most out of everything Day, IDEXX publications: https://pages.idexx.com/practice-productivity_en-us
SOURCE IDEXX Laboratories, Inc.
