LinkedIn user Raksha Pathak claimed she had a “terrible experience” with Akasa Airlines while traveling with her pet. Pathak said airline staff and CISF personnel had an “indifferent attitude” towards him. Akasa Airlines has released a statement regarding the incident.
What did Raksha Pathak claim in her LinkedIn post?
Pathak said he, his wife and their pet Shih Tzu were traveling from Ahmedabad to Bengaluru when their flight was delayed for more than three hours. (Also read: Aeromexico passenger opens emergency plane door and walks on wing; here's why)
“There are no facilities for pets to relieve themselves. All washrooms within the airport are equipped with loud blowers, so there is no chance of your pet urinating. To top it off, the ground staff also “They didn't cooperate with me about moving.'' “I went outside the airport and came back inside. The ground staff said I could relieve my pet in the restroom on the plane,'' Pathak wrote. I wrote it in
It added: “Inflight instructions were very different from what was advertised. Please note: There are no 'special seats' to accommodate traveling pets, not even the last seats. Boarding It took 40 minutes, during which time my pet got hot,” he added. “We woke up and we were both sweating because the air conditioning hadn’t been turned on yet. For the first 45 minutes of the flight, our dog kept crying. To comfort him, I asked him if he could breathe. I just put the container on my lap.''
See his post here.
How did Akasa Airlines respond to this incident?
According to a statement released by Akasa Airlines, the airline had notified passengers of the flight delay 12 hours in advance. They also said they gave Pathak the option to take his pet outside the terminal. However, Pathak “did not choose this as he did not want to go through the check-in and security process again as per CISF protocols”.
The airline added: “Onboard the aircraft, an auxiliary power unit was activated during check-in to maintain the cabin temperature at an optimal level. No other passengers reported any issues with the air conditioning. However, passengers have expressed backlash. “I expressed my displeasure at this,” he added. Our flight attendants immediately responded to this request by communicating with the cockpit crew and adjusting the cabin temperature accordingly. ”
“Prior to departure, our flight attendants conducted a comprehensive briefing for pet parents, emphasizing the importance of ensuring both the safety and comfort of their pets during their journey.
Flight. After takeoff, the crew noticed that the pet container did not comply with our safety procedures. Specifically, a container was placed on the passenger's lap with a pet's head sticking out of it. “Following mandatory safety protocols and keeping in mind the convenience of other passengers on board, the crew immediately requested that the container be properly secured and returned to its designated position in front of the assigned seat,” Akasa Airlines said in a statement. mentioned in.
