IndiGo passenger receives damaged baggage, airline says 'we regret any inconvenience caused' Trending

IndiGo passengers have been sharing their unpleasant experiences on social media recently. These incidents include the discovery of cockroaches on airplanes and the adoption of uncushioned seats on airplanes. Well, a woman who recently traveled on IndiGo went to X to express her dissatisfaction with the handling of her X luggage by the airline.

“Dear Indigo. Thank you for taking care of my luggage,” wrote Shrankula Srivastava while sharing a photo of the bag on X.

The photo shows a crack in the blue bag Srivastava was traveling in.

Check out the posts shared by IndiGo passengers below.

The post quickly caught the attention of IndiGo, who issued a statement saying, “We regret any inconvenience caused.” The airline also promised to “connect” with her. “Hello. We apologize for the inconvenience. Thank you for your time. We will connect with you,” IndiGo wrote in the comments section.

Check out what people said about this incident here.

“I've transitioned to soft bags because I travel every week. I have a question/If you can find a recommendation for a hard case bag that won't break with rough handling, please help,” an individual posted.

Another added: “I went through the same thing with my luggage.”

“Same thing happened with my bag. I had the same bag. I did some fiber welding and it worked,” a third person wrote.

A fourth said: “Catch the customer service team at the airport you arrive and file a complaint immediately. Otherwise they will refuse to pay you compensation, saying you have not filed a formal complaint. . Don't leave until they do. Take a photo of your bag, preferably on your baggage belt, so you can also see your flight details on the screen.”

User X further said: “Keep your luggage tags handy. I had the same experience with Vistara, but since I had the suitcase's warranty, I was able to get a refund equal to the market price for a similar suitcase on Amazon. I did it. You had to spend an hour and a half at the airport and you didn't leave the airport until the customer service person took care of you. They offered you a meager amount of money like 1,000 to get you to quit. But it's still worth persevering and getting fair compensation.”