IndiGo passenger shares photo of damaged luggage, airline apologizes | Trending News

See the post here.

Immediately after the post went viral, IndiGo issued an apology: Thank you for your time. We will contact you. ~Musumi. ”

The post has been viewed more than 280,000 times on the platform and prompted reactions from social media users. Some passengers shared similar incidents, while others criticized the airline for sloppy baggage management.

User X commented: I had the same bag. I did some fiber welding and it worked fine. ” Another user said, “I have transitioned to soft bags because I travel every week. I have a question. If you can find any recommendations for hard case bags that won't break even with rough handling, please help me (for good karma) ).”

“Last year, while traveling with @ANA_travel_info, the wheel on my suitcase broke. Once we arrived at our destination, we simply filled out a form and they replaced our suitcase with a new one,” said another user. Told. Yet another user wrote, “Indi(G)o at least makes up for my suitcase.”

Actor Siddharth Jadhav recently had a similar experience with IndiGo. He found his luggage damaged during an IndiGo flight from Mumbai to Goa and took to social media to express his dissatisfaction. In the video, the actor says in Marathi, “I have traveled from Mumbai to Goa on Indigo Airlines. Look at how carefully the airline handled my luggage. Only the handle part of the bag is in condition. I really appreciate the care the airline showed in handling my luggage. I have nothing more to add. Thank you for taking such good care of my belongings.”

Watch the video:

In response to the video, IndiGo Airlines apologized, saying, “Mr. Jadhav, we are sorry to learn that your baggage was damaged.” We would like to address this matter as soon as possible. Could you please send me a DM with your contact information and a convenient time? ”