Rachel Russell, Chief Experience Officer, AllerVie Health [Photo: Business Wire]
Rachel Russell has been named the new chief experience officer for AllerVie Health, a national network of allergy clinics based in Plano.
Allervie said Russell's promotion from chief marketing, integration and technology officer to CXO reflects the company's continued commitment to improving the patient experience and continuing its strategic leadership succession plan.
“Rachel is a catalyst for innovation,” AllerVie CEO Tae Kim said in a statement. “Her committed leadership has helped propel AllerVie beyond its goals and advance its commitment to innovation and patient-centered care. Rachel's relentless approach to change has helped propel AllerVie beyond its goals and advance its commitment to innovation and patient-centered care.” “He has elevated Allervy's standing and demonstrated his dedication to shaping the future of healthcare through technology and unwavering focus on improving the patient experience.”
Championing “patient-centered care”
In his new role, Russell will lead the creation of the AllerVie Experience division, a team dedicated to improving the patient experience through the strategic use of technology.
The department's core mission is to revolutionize the patient journey, ensure seamless access to care, and improve the overall experience for patients, caregivers, and staff, Allervy said. Stated.
Mr. Russell uses technology-driven solutions to improve clinic productivity, provide patients with access to care whenever and wherever they need it, and reduce provider burnout to become more efficient and compassionate. We will continue to promote a medical environment that is inclusive and inclusive.
The company said Russell will be responsible for developing, implementing and replicating these innovative programs and best practices, ensuring they can be applied to both newly acquired and existing clinics within Allervy's network. .
“I am excited to accept and establish the role of Chief Experience Officer at Allervy Health, where I will lead efforts to further advance patient-centered care,” Russell said in a statement. Ta. “I have had the opportunity to witness first-hand the transformative power of innovation and technology to reshape healthcare delivery and patient outcomes. Together with our dedicated team, we continue to set new standards of excellence. , we continue to positively impact the lives of the people we serve.”
Technology system optimization
Since joining AllerVie in 2021, Russell has successfully led numerous initiatives to optimize the company's technology systems and infrastructure.
Under Russell's leadership, AllerVie said it has transitioned from more than 24 proprietary practices to a fully integrated network. This transition included successful IT hardware and software upgrades, implementing new systems in over 30 clinics, and performing his EMR conversions in over 20 clinics to date.
According to AllerVie, Mr. Russell has more than 15 years of experience in branding, marketing, communications, revenue growth, and integrating mergers and acquisitions across a variety of industries.
Prior to joining AllerVie, Russell held senior positions at Epic Health Services, Harden Healthcare, and Baylor Scott & White, and provided client service to a variety of private equity-backed healthcare companies through consulting work.
AllerVie Health is a national network of board-certified allergists and immunologists serving patients in more than 80 clinics in 13 states.
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