A “system failure” caused some restaurants to close for several hours, prompting complaints from customers on social media.
Fast food giant McDonald's suffered a system outage in several countries that forced some restaurants to close for several hours, but ruled out cybersecurity issues as a potential cause of the issue. did.
The US-based chain said a “technical outage” on Friday affected store operations around the world, including in Australia, Japan and the UK.
McDonald's Japan wrote to X that it was “temporarily suspending operations at many stores nationwide,” calling the incident a “system failure.”
Patrick Hjelte, owner of several McDonald's restaurants in central Sweden, told local newspaper Nja Värmlands Tidningen that all of the chain's restaurants are “connected to a global network and that's what causes the confusion.” he said.
It was not immediately clear how many stores around the world were affected.
Outage tracking website Downdetector has reported a spike in issues with McDonald's apps, and media outlets have reported that customers from Australia to the UK are complaining about problems with their orders.
The fast-food chain has approximately 40,000 stores worldwide and more than 14,000 in the United States.
In February, the company reported that it missed its quarterly sales target for the first time in nearly four years, citing Israel's war in Gaza as a factor.
The slump came as customers in Muslim-majority countries called for a boycott of the chain in response to an Israeli franchisee donating thousands of free meals to the Israeli military.
Earlier this month, Mehta-owned Facebook and Instagram also faced technical issues that disrupted global service for hundreds of thousands of users for more than two hours.
