Inclusive culture drives innovation and competitive advantage
Richard said it is essential for any organization to remember that people create a sustainable competitive advantage, and to attract, develop and retain the best talent and develop them over the long term. We argue that it is important to take a people-first approach to take advantage of this.
“The role of HR has evolved to be a strategic partner of the business and central to fostering leadership excellence and operational excellence,” he says. “Organizations that focus on purpose, work ethics, and investment, and align their actions with their core values, improve stakeholder relationships and business outcomes.”
Committed to DEI at all levels, Tech Mahindra has policies that include promoting gender equality, supporting LGBTQ+ rights, and promoting accessibility for employees with disabilities with employee resource groups, as well as regular diversity initiatives. They run workshops to ensure that “everyone feels valued and empowered to contribute.”
Tech Mahindra is increasingly leveraging AI and ML in its HR function and innovating in creating high-tech tools to help employees succeed. That includes the company's Unified Command Center, a cloud and AI-enabled platform that monitors employee health and well-being.
“We are also using AI to promote mental health awareness and support physical wellness bots that talk to people about their mental health through voice-enabled facial recognition systems,” Richard said. I will explain.
Flexible working promotes gender equality
Tech Mahindra believes that flexibility will play a key role in the future workplace in supporting employee health, and we believe that flexibility will play a key role in the future of the workplace, supporting the health and well-being of our employees. We take a balanced approach between shifts.
“We have introduced a hybrid work policy that not only enables flexibility for our employees, but also ensures business continuity and growth for our customers,” he says.
“To date, we have opted for a hybrid model in which the majority of our employees are still working from home, and we employ hundreds of interaction specialists. Our highly effective work-from-home solution It runs on a highly secure platform and utilizes Mahindra operating procedures and technology to ensure best-in-class standards are adhered to.”
Given that Tech Mahindra is deeply committed to promoting gender equality at its core, offering flexible working is extremely important.
“We stand out as a women-centered organization,” says Richard. “We have put in place an inclusive framework to ensure an inclusive working environment where female talent can flourish.”
Among its initiatives, Richard cites platforms for leadership development, skills development and networking that specifically address the needs and growth of the female workforce. The company's policies on maternity leave, flexible working hours, and anti-harassment policies are progressive and highlight his commitment to building a supportive ecosystem.
“We are an intentionally diverse and globally inclusive organization because we believe that if we don't intentionally include, we unintentionally exclude.”Globally Inclusive means our workforce is made up of people from 90 countries, prioritizing local talent.
“We have designed a series of programs, policies and initiatives to respect differences based on age, ethnicity, race, lifestyle and social status and to promote cultural diversity.”
Through TechMHRNxt, a core strategy that incorporates wellness programs, D&I policies, and personalized experiences, Tech Mahindra fosters a culture of learning, growth, and innovation. Like the #lovetobeTechM initiative, we encourage the sharing of experiences, foster a sense of community, and prepare us for future challenges.
