A Zomato customer had a “horrifying” experience on February 14 when he found a cockroach inside the product he ordered from a Gurugram-based restaurant. The woman explained X's plight and she shared an image of a cockroach that was in the chicken in her Japanese miso ramen.
She writes: “I ordered from @Zomato and had a horrible experience. I ordered Japanese Miso Ramen Chicken at Auntie Fug's and found a cockroach in my meal! Absolutely unacceptable and disgusting about the quality control here Really disappointed. @Zomato is terrible. #ZomatoNightmare.”
See the tweet here.
Zomato responds
Online food delivery app Zomato has apologized to customers and promised to change the experience. In response to her tweet, she wrote, “Hello, we are sorry to hear about the unfortunate incident. We want to help change this experience. Please take a moment to investigate. We will get back to you as soon as possible. We will contact you.”
Read the tweet here:
The woman's experience infuriated other social media users, who sided with Zomato and slammed the restaurant. One user wrote, “Really what happened is Zomato's fault. The outlet should be punished for this. Did you have any problems with Zomato's delivery or response? Zomato delivers sealed food packs, The chance of cockroach infestation during delivery is minimal.”
“Personally, I think cockroaches in food are a restaurant problem, not a delivery problem. Zomato or Swiggie orders are usually sealed for delivery. But certainly, this particular incident As for that, I could be wrong,” another user commented.
Food quality issues have been increasing over the years. An IndiGo passenger recently found a screw in his sandwich on a Bengaluru-Chennai flight.
© IE Online Media Services Pvt Ltd
Date first uploaded: February 15, 2024, 11:01 IST
