Anupam Mittal shared with X his experience while flying with IndiGo. In his own post, he blamed the airline after his flight was delayed. He also described the situation as “inhumane”. His post received a reply from his IndiGo. The airline wrote that it “deeply regrets” the inconvenience caused.
“Kyaho Gayathum Koindigo? Mammu to Delhi > 45 minutes delay without air conditioning on the tarmac, so we can save costs. Dermamu will be delayed for more than 2 hours, but tickets will not be refunded.” he wrote. The Shaadi.com CEO also tagged the official X account of the Directorate General of Civil Aviation (DGCA) of India and wrote, “This is inhumane and should be made illegal.”
How did Indigo react?
“Mr. Mittal, we would like to sincerely apologize for the inconvenience caused as your morning flight from Mumbai was inadvertently delayed by 30 minutes due to unexpected traffic jams,” IndiGo wrote.
“Additionally, we regret to inform you that the delay on the Delhi-Mumbai flight was the result of an unexpected medical emergency on the incoming flight. Rest assured, we understand this,” the airline added.
Check out Anupam Mittal's post here.
This tweet was shared 1 day ago. The post has since garnered about 2.3 million views. It has also received over 3,100 shares and likes. People posted various comments while reacting to this post.
What are X users saying about Anupam Mittal's post on IndiGo?
“It's time for you to start an airline, Anupam. You're too good at evaluating tanks, so you can probably find a great service. Happy to be your first customer,” user X posted. “They need to fund Shark Tank,” another man joked, referring to the reality show “Shark Tank India” where Anupam Mittal is a judge.
A third post said, “Earlier, Indigo flight and delayed were contradictory words, but now they have become synonymous. I don't know what happened, but the plane is delayed almost every time.” A fourth wrote: “Maybe it's time to invest in aviation startups.”
