For the past few days, the hashtag #BoycottBolt has been trending on social media in Ghana, especially on the X platform.
The hashtag became popular when X users shared stories of physical assault by Bolt drivers.
The incident sparked a storm of criticism of the popular ride-hailing app, raising concerns about passenger safety and calling for accountability.
detail
Initial reports said a female passenger was assaulted by a Bolt driver in Accra on Saturday, January 29. The victim's account of the incident, shared on social media, said she was assaulted by the driver of the Bolt, sustaining several injuries and having her phone confiscated.
Users expressed their anger and frustration over the incident, with many calling for an immediate boycott of the Bolt app until the company takes decisive action.
gain traction
The hashtag #BoycottBolt quickly gained attention and became a rallying point for some Ghanaians calling for justice for the victims and improved safety measures against Bolt.
Users shared their own experiences using the app, raising concerns about driver screening, background checks, and inadequate safety protocols. The protests highlight growing concerns about the safety of passengers in Ghana, especially women who rely on ride-hailing services.
Bolt Ghana's reaction
In response to mounting pressure, Bolt Ghana issued a statement expressing “deep concern” about the alleged incident and promising the public a thorough investigation. They also pledged to provide necessary assistance to the victims.
rider safety
In the past, there have been incidents in which Bolt Ghana drivers were accused of assaulting female riders. Bolt has added safety features to its app, such as voice recording and driver selfie authentication, but most of those safety features are currently only available in South Africa.
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