CHARLOTTE, N.C. — by american medical associationapproximately 60% of physicians say they are burnt out. Completing medical records is a source of burnout for many physicians.
But now, Atrium Health wants to make doctors' jobs more enjoyable and is using artificial intelligence to reduce the time doctors spend on administrative tasks.
Artificial intelligence is transforming various industries, and there is currently a debate about whether AI has a place in the medical field.
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“I think there's a lot of exciting technology out there that's going to make us better and do things more efficiently,” said Dr. Matt Anderson. Senior Medical Director of Primary Care Atrium Health said:
The purpose is to work more efficiently DAX co-pilot, A new AI program being used by Atrium Health is helping physicians improve patient care and combat burnout, especially in growing cities like Charlotte where demand for care is high.
“This reduces our administrative burden and gives us more time to focus and meet the person in front of us in the exam room,” Anderson said.
WCNC Charlotte's Lexi Wilson plays a patient with a sore throat to try out a new technique. Dr. Anderson begins each patient visit by pulling out his cell phone and getting permission to use the program. It wrote his patient summary for him while they talked.
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But can a program distinguish between what is important and what is not?
“Within 15 seconds, I had a draft that sifted through all the jokes and small talk, filtered it out, took the clinical information, and put it into a format that I could use,” Anderson said.
Valerie Belton feels this is a format that can improve the patient experience of receiving care.
“Typically when you answer a doctor's questions, the doctor is inputting the answers into the system and you can't hear everything, so I think it makes for a better conversation,” Belton said. “If I shared something with the doctor that they might have accidentally missed, I documented it.”
As for privacy, Anderson says it doesn't stay on his phone. It also has safety features similar to electronic records.
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There is no doubt that artificial intelligence is reshaping the clinic.
“We're really focused on what AI can do to make clinical teams' jobs easier. AI is not a replacement.” Anderson said. ”We always need the relational side, we always need the human brain to process things. ”
DAX Copilot is a pilot program that began in the summer of 2023 and is expected to continue in clinics. Currently, more than 100 of his providers within Atrium Health are using this technology.
Contact Lexi Wilson. lwilson@wcnc.com and follow her Facebook, X and Instagram.
